Treatment and charges
We are an independent practice seeing patients privately or registered with Denplan. Children are also seen privately or under a Denplan scheme.
Your first visit
After so many years serving the local community, at Milton Dental Practice we are very aware that the journey to good oral health is a joint one taken by you and us working together. So each patient’s treatment is tailored to suit their needs and wants, and to suit their pocket.
Once you’ve contacted the practice, you will be sent a Welcome Pack by Penny our Receptionist, with a Practice Leaflet giving basic information about us and directions.
At your first appointment, the dentist will go through your medical history with you, discussing any factors that may have a bearing on your general health and how this may affect the health of your mouth. A thorough examination of the inside of your cheeks, lips and tongue follows, checking for any pathology and then a detailed inspection of teeth and gums using digital X-rays if required.
After the examination you will be given a full list of all the options and their advantages and disadvantages with the costs involved, so that you can discuss the treatment that you require with the dentist. If the treatment plan is complicated, it can be emailed or posted to you, so that you can consider it at your leisure. That way you’ll be able to make an informed choice of what would be best for you.
Complaints procedure
We follow General Dental Council guidelines and have instituted a complaints scheme equivalent to that operating in the Health Service. We hope that this will ensure 100% satisfaction with the treatment offered at the practice.
Facilities for the Disabled
The dental practice treatment rooms are situated on the first floor, but people with disabilities can gain access via a chair lift.
Emergency Service
If you are in pain during practice hours, please telephone and we will endeavour to fit you into one of the day's emergency spaces.
Outside of surgery hours an answering message will give you details of how to contact Dr Bigg or, during holidays etc, details of our locum service. Often a reassuring phone call is all that’s required. If you have a concern do call Dr Bigg and he can discuss the problem with you and, if necessary, book an appointment when the practice is open again.
Appointments
We always try to see patients at the appointed time. If you are kept waiting there is normally a good reason. If you have to cancel an appointment we require, whenever possible, 24 hours notice. This enables us to make alternative arrangements - perhaps to see someone in pain. There may be a charge for broken appointments.
Cross-Infection Protection
As a caring practice we take all necessary precautions to safeguard both patients and staff against blood-bourne infections such as Aids and Hepatitis. We follow recommended guidelines with regard to instruments and the use of disposable items.